Delivery

How do we deliver the best service?

We use trusted courier services and the most efficient haulage companies in the UK & Ireland who themselves have vast experience in delivering goods fast and on time throughout the UK and Ireland. We can also ship to Holland on a 48 hr service.

For special orders we also use our own, dedicated delivery service. This is usually in the case of installations.

 

How long will your order take to arrive?

We aim to deliver as quickly as possible. We have many items in stock so a lot of the time we can deliver fitness equipment next day, or within 2-3 days.

We’ll always let you know if there is an unusual delivery time or if items are out of stock. You’ll generally find that our website states if items are in stock or not.

Next Day Delivery – Available on selected items, if your order is placed after 12 noon on any of Friday (excluding bank holidays) and you have selected next day delivery, then the term next day will refer to to the following Tuesday.

If your delivery is a made to order item, or for something we don’t stock and the delivery time is different from what is stated, we’ll do our best to keep you informed of when you’ll receive your order.

Flow Fitness also have two separate charges for Weights and product that are sent direct from the supplier. In either of these cases we’ll make it clear how much you’re being charged.

Please Note: delivery and delivery time is a best estimate and is not contractual. Our standard delivery days are Mon – Fri (8am – 6pm)

 

How much does delivery cost?

Free delivery is only available on cardiovascular fitness equipment, this does not include strength equipment or spare parts. You will be notified of the delivery charge before payment is taken.

All delivery charges are automatically calculated in line with the dimensions and weight(s) of your purchase(s), these will all be clearly shown during the checkout process, prior to any payment being requested.

For deliveries to the Channel Islands, IOM, IOW and Scottish Islands , we may need to contact you after you have placed the order to discuss an amended delivery charge. If at any time we have to amend a delivery charge, you will be free to cancel the order at no cost.

In all cases where we charge for delivery we are as fair as possible. We only charge you what we pay ourselves.

 

What happens when you receive your items?

If we deliver your item by courier then a signature will be required. We adivse you to check the packaging for any obvious damage before signing for your order. If you see damage then indicate this on the note when you sign. Most of the time your order will arrive safe and sound but accidents do occasionally happen.

If you are unhappy with how your item has arrived then please contact us at: 02892 667911 (call between 10.00am and 4.30pm, Mon – Fri) or use the Contact Us page.

Our main aim is to make you happy when you buy from us so we’ll deal with any problems as promptly as possible.

Please also note that as we deliver heavy, bulky items our carriers will sometimes need your assistance when offloading.

Please let us know if you will be unable to help the delivery driver when placing your order. We’ll make suitable arrangements if this is the case.

Important: If you book a 2 Man Delivery and are not available when your delivery is scheduled, the couriers charge us. We would have to pass on the charge to you in this case so please make sure you are available when booking the special 2 Man Delivery Service.

 

Do you have restricted access?

We understand that some people live in places where access is restricted like flats, narrow roads or other areas where it may be hard to get a large package or a large lorry into.

Please let us know about this when entering your details when placing your order. There’s a box for you to fill in with any specific instructions relating to your order.

Do we deliver outside Uk & Ireland?

Yes although delivery will cost more than the regular prices stated here on our website. If you need a quote for outside Mainland GB, N.Ireland or Ireland then please use the Contact Us page.